Hey there folks! Just wish to share with you my recent experience with Paypal. The story goes like this…
Back in January 28, I tried withdrawing some cash from my PayPal account to my BPI Family Bank account (for those of you who don’t know, BPI Family Bank is in the Philippines). The withdrawal process was easy, smooth and fast. It just asked for the bank code, the account number and the amount I wish to withdraw. No, it didn’t ask for my account name but I thought it won’t be a problem. Before long the amount I was withdrawing was deducted from my PayPal account and I was given a message that I should receive the money in my bank account within 7 banking days - oh how excited I was!
7 days passed… still no money. Two weeks, three weeks, still no money. I contacted both PayPal and BPI Family Bank. BPI said they did not receive any and PayPal said that they didn’t receive any return of funds from my bank so I thought it might just be a pretty loooonnngggg delay. After repeatedly contacting both my bank and PayPal, my bank finally informed me that they returned the funds to PayPal because the account name PayPal used was my business name. That of course is understandable because my account with PayPal is a business account.
Knowing that my money was returned to PayPal, I was already getting ready to contact PayPal about it but one day… when I logged on to PayPal, it just informed me that my account is now limited due to possible security issues. I’m pretty sure that no one knows my password but PayPal knows better. The thought however that this could be connected with my funds withdrawal came into mind. Nevertheless, I followed the steps that PayPal asked me to do to restore full access to my account and within 24 hours my account is back to normal and 24 more hours after that, the funds I tried to withdraw was returned to my PayPal account.
I knew it! The situation was related to my withdrawal and it does make sense. If someone was able to log on to my account and withdraw my funds to his/her bank account then it will result to a discrepancy with the bank due to the account name not matching - that is if the hacker does not have an account with the same account name as my business name of course. But that’s pretty unlikely.
So, what lessons did I learn?
- Never withdraw to your personal account if you have a business account because PayPal will use your business account for the transfer and therefore may result to discrepancies with the bank
- Never forget step 1.
All is well now except that I was charged 250 pesos for the failed transfer as listed in PayPal’s website. That’s OK with me. 250 pesos is not much for such a lesson as this.
I have one request to PayPal though. Is it possible that you good guys in PayPal provide an option to choose the account name for bank accounts? Make the choice just between the business name and contact name.
Lastly, will I still recommend using PayPal? Certainly! Businesses and individuals should have PayPal. If you don’t have one then sign-up now and make use of PayPal’s outstanding worldwide services.
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